FAQs

Frequently Asked Questions

Have questions? We’ve got answers. Below are some of the most common inquiries we receive from fellow homesteaders.

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When will my order ship, and how long will it take to arrive?
Most orders ship within 1–2 business days, though some may go out the same day, depending on availability. While we do our best to keep everything moving quickly, occasional delays can occur. Generally, deliveries arrive within 4–7 business days. If a longer lead time applies to a specific item, you’ll find that information clearly listed on the product page. At Direct Homestead Supply, we pride ourselves on fast processing and exceptional service every step of the way.

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Which payment methods do you accept?
We accept a wide range of secure payment options, including:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

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What is your return policy?
We offer a 30-Day Money Back Guarantee on all products. For full details, please visit our Return Policy link located at the bottom of our website.

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Can I cancel my order?
Absolutely. Orders can be cancelled for a full refund anytime before they are shipped. Just email us right away at support@directhomesteadsupply.com. Once an order is in transit, it will fall under our standard return policy.

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What should I do if my order arrives damaged?
Please inspect your package upon arrival. If there’s any visible damage, make a note of it when signing for delivery. If you're unable to inspect the contents immediately but notice damage to the box, write “possible damage” on the delivery receipt. If your item is damaged, contact us at support@directhomesteadsupply.com with clear photos, and we’ll arrange a replacement or compensation promptly.

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How do I place an order?
Placing an order is easy:

1. Click “Add to Cart” on the item you want.

2. Go to checkout and enter your shipping and payment info.

3. Complete your purchase.

Prefer to order by phone? Give us a call at 000-000-0000 and we’ll be happy to help.

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When will I receive shipping details?
Once your order is placed and your payment is authorized, we’ll email you a confirmation. As soon as your order ships, you’ll receive another email with tracking details so you can follow it every step of the way. If there’s ever a stock issue, we’ll reach out within one business day to let you know.

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Will I get an order confirmation?
Yes! After you complete your order, a confirmation email will be sent to the address you provided. Be sure to enter your email correctly, and we suggest saving the confirmation for your records.

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Do you charge sales tax?
We’re based in Arizona. If your order ships outside of Arizona, you won’t be charged sales tax—potentially saving you quite a bit compared to other stores.

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Can I update or change my order?
Yes, if your order hasn’t shipped yet, we can modify it at no extra cost. Email us at support@directhomesteadsupply.com to request changes. If there’s a price difference, we’ll either issue a refund or send a secure link to pay the balance. For fast help, you can also call us at 000-000-0000.