Cancellation Policy

We understand that plans change—and we're here to help. If you need to cancel your order, we’ll do everything we can to catch it before it ships.

How to Cancel an Order

To request a cancellation, please contact us immediately at support@directhomesteadsupply.com. Orders are typically processed quickly, so acting fast gives us the best chance to stop it before it leaves the warehouse.

If Your Order Has Already Shipped

Once your order has been dispatched, we’re no longer able to cancel it. However, you can still initiate a return through our standard return process once the item arrives.

We're Here to Help

If you're unsure about the status of your order or need help with a return, don't hesitate to reach out. Our support team is happy to assist.

📧 Email: support@directhomesteadsupply.com
📞 Phone: 000-000-0000
🕘 Hours: Monday–Friday, 9 AM – 6 PM EST